Customer Feedback
B HUSSAIN 20 Jul 2016
    Had problems locating a steam shower part for over a week. A quick phone call gave me all the information I needed and all my problems were solved. Found the parts I needed at reasonable prices. Super fast delivery and a great service. Will definitely use this company again. Thank you.
JOHN BURNETT 21 Jun 2016
    Once again a great service, fast response to my orders and items have always been in stock.
Lee Russell 7 May 2016
    Fantastic service and delivery. Very helpful. Ordered the products on Friday and they arrived next day.
alan chadwick 29 Mar 2016
    Very helpful company.sorted my problems out and quick delivery.
jackie kennedy 3 Feb 2016
    Ordered one day part recieved the next day very pleased and very quick service highly recommended
Malcolm Newton 1 Feb 2016
    Quick service and all the spares I've bought have been fit for the job. I just wish I didn't need so many of them.
Sandy Millar 21 Jan 2016
    Many thanks for a truly remarkable service. I ordered the parts one day and they arrived the day after.
James Slaven 6 Jan 2016
    Easy to navigate and select items from website. Great communication from seller and very prompt delivery.
Michael Cochrane 4 Dec 2015
    Excellent service and products---Thanks
chris whitton 11 Oct 2015
    informative website allowed me to identify the correct cartridges. They were despatched promptly, fitted perfectly. Prices seem very good too. Will use again & recommend to others.
Bhavna Thakor 9 Mar 2015
    Thank you for your quick response
Robert Jones 5 Feb 2015
    Parts arrived very quickly and a great price too. Will definitely use Steam Shower Spares again. Recommended.
Mudassar Shaikh 5 Feb 2015
    Very efficient service, Parts are cheap compare to other outlets and received in few days....
Stuart Roberts 9 Jan 2015
    The part ordered came within two days and this was just after christmas very impressed with the service and the part fitted my shower perfect
Stephen Grady 14 Dec 2014
    This is the second one ordered to keep for a spare for my "Sanisteam" shower cubicle. As the original supplier said it was obsolete! As usual service from "Steamshowerspares" was excellent!
Robert Bray 8 Dec 2014
    Great service, We are very pleased with how reasonable the postal charges are for delivery to Spain and fast dispatch along with high quality products.10 out of 10 *****
Stephen Grady 4 Dec 2014
    Brilliant service! took a chance on the part ordered, but it fitted perfectly. I am now ordering a spare to keep for the future.
Manish Udani 3 Nov 2014
    I have ordered some items from steam shower spares. Delivery was prompt and items arrived securely packed. Although delivery charges were bit pricey their customer service was good. I look forward to receive 20% discount bonus for my next order.
Tom Forde 28 Oct 2014
    Third time of use of the service and as usual no problems
paul rodgers 28 Oct 2014
    wonderfull service i made a mistake in ordering but phone call soom put it right and item was delived next day
john gibbs 22 Oct 2014
    Website easy to use, communications excellent, awaiting delivery now.
chris mosley 17 Oct 2014
    Ordered a blue braided hose and a red braided hose received 2 red !! Though the idea of colouring the hoses if to easily identify the correct hose when in situ ! Maybe I'm wrong ? Quick delivery though thanks ..

SSS: Hi Chris, we are sorry about the items being shipped to you in the same colour. Yes, the idea of different colours, does help identify the hoses easier and we would happily change any item that is incorrect.
chris mosley 17 Oct 2014
    Ordered a blue braided hose and a red braided hose received 2 red !! Though the idea of colouring the hoses if to easily identify the correct hose when in situ ! Maybe I'm wrong ? Quick delivery though thanks ..

SSS: Hi Chris, we are sorry about the items being shipped to you in the same colour. Yes, the idea of different colours, does help identify the hoses easier and we would happily change any item that is incorrect.
Paddy Symons 6 Oct 2014
    Superb website with really helpful PDFs and videos, splendid help on the phone
and the parts arrived the next day.
Khalid Ahmed 2 Oct 2014
    Excellent Service, 1st class would recommend the personal service offered, It was a pleasure doing business with your company, good Luck
david bailey 30 Aug 2014
    This is the 3rd time of using steam shower spares and the level of service I have received should be copied by other firms.Quality spares with prompt delivery with the customer being kept informed of the order progress from start to finish.
Lee Hanson 13 Aug 2014
    I stumbled across Steam Shower Spares using Google, I found a few companies I thought could help find the part I was looking for but Steam Shower Spares came up trumps, I emailed a few photos and a link to the shower unit I had installed and the reply I got was amazing, the information was spot on and the speed of the reply was fantastic. I couldn't ask for more. I got the part fitted that very week. Thank You Steam Shower Spares.
selwyn harris 6 Jul 2014
    ordered a complete valve control unit at 11.0am dispatched that day arrived 4.30pm on the Friday. After checking the excellent 'how to videos' installed in 2 hours on the Saturday morning. Shower is now working perfectly, great service all round, thank you.
Edward Allegar 2 Jul 2014
    Great websites had all parts needed to fix my steam shower
Susanna Svagelj 6 Jun 2014
    The service is excellent. We too purchased our steam bath/shower from a company in Burnley and the after-service was less than useless, to put it mildly. It was 3 months of emails, calls and very poor advice. Luckily we found this company. The thermostat arrived the next day and now the hot water seems to work even better.

Thank you and keep on the good work.
Mark Bourne 2 May 2014
    Parts arrived the day after I ordered them. Thats what I call fast service. Would definitely recommend and will be using again in the future.
Margaret Whitcombe 10 Apr 2014
    What can I say ! well let me start by saying my bath and shower encloser was bought from a well know supplier in Burnley and I had no end of trouble since the day I bought it...if and when a part failed it was a trek back to Burnley only to have to wait weeks for the parts to be ordered.
When my husband found this supplier I jumped for joy, I was amazed by not only the speed of this delivery but the prices also. When the parts arrived the day after I ordered them my husband set to and took a look at the video's on how to do what was required and he couldn't believe how helpful they were.
I will defiantly be ordering again from them.
Keep up the good work
David Hemmings 9 Apr 2014
    1st Class service. Received my shower cartridge the next working day.Excellent website that explains all I required to know to order the correct cartridge. Just about to order a new remote control now. Great to find a supplier that has all the spares that I require for my steam shower.
Sarjit Mudhar 7 Apr 2014
    Thanks for the parts,arrived on time,easy to fit,they are excatly as you described.I will be ordering more once I get 20% discount voucher for my next order as per email.THANKS.
David Mears 7 Apr 2014
    Right part, right price, in stock, delivered next working day. What more do you want?
howard pomeroy 2 Apr 2014
    thanks for parts you sent. parts on time will be ordering more from you thank you again
mmichael Blackstaffe 17 Mar 2014
    you need to simplify your system. too many emails without moving the order on.

We contacted this customer for more details, since his order was shipped the same day and arrived promptly. The customer referred to the fact our system generates an email upon completion of ordering, then a further email when we have received the order and payment is validated. We then change the 'State' of the order to shipped once it has been passed to the shipping agent.
This is the first time a complaint of this nature has been mentioned to ourselves. The feedback is food for thought but at this time we will not make changes to the working process, if, however, we receive comments from others that indicate this level of communication is unnecessary then we will of course take action.

Thanks again for your feedback
Steam Shower Spares Team
John Whewell 9 Mar 2014
    Part arrived on time and was exactly as described. Thank you.
Kevin Wright 7 Mar 2014
    It is nice to see a site that produces accurate pictures of what you are going to get along with helpful dimensions. I needed a shower cartridge, but did not know which one, or even if they were available. No problem on this site. The one I needed was easy to select. Now fitted and working correctly. All so quick and easy. Thanks
Caudron Georges (Belgium) 19 Feb 2014
    Goood , Bien

(ordered PR8502 Remote Control)
gary dunn 18 Feb 2014
    excellent service, items as described, kept updated by email, will use for all parts needed for my shower also the only company from 3 or 4 I looked at that actually had both parts I needed in stock
Aysha Ghulam 15 Feb 2014
    Excellent service! Quick response via email and very helpful
(Ebay User) 15 Feb 2014
    Perfect - description, packaging, comms, HIGHLY recommended 5 STAR seller.
(Steam Pod Nut)
Ebay User 13 Feb 2014
    Great , really fast delivery,
(1HP Whirlpool Pump (DXD310)
kenneth thornton 11 Feb 2014
    Brilliant service 1st class. Shower doors handles delivered in good time they are exactly as described and now fitted. Thanks

kevin thomas 9 Feb 2014
    excellent service ordered thursday evening arrived saturaday morning first class
Marilyn Temple 7 Feb 2014
    Excellent product and received within 24hrs of delivery. Thanks alot.
raymond oley 5 Feb 2014
    delivery inside 24 hours, many thanks.
anthony boggins 3 Feb 2014
    For the last 5 years we have always had all our spares from steam shower spares,and always found the staff there helpfull in advise on fitting parts.
Ebay User 3 Feb 2014
    Quick delivery, item as described, ive justed order another as a spare,
(ColorSpa Thermostatic Cartridge x 2)
Norman Crabb 29 Jan 2014
    Placed order at 2pm on 28/01/2014 received order 29/01/2014.

Could not believe the speed of this transaction, item being sent from the mainland to the Channel Islands.
Would certainly recommend this company to all.
Ms Higham (ebay) 25 Jan 2014
    Excellent seller, communication was second to non. Thanks folks.
(Thermostatic Cartridge Type 6)
Ebay User 25 Jan 2014
    Excellent seller, communication was second to non. Thanks folks.
(Type 6 Thermostatic Cartridge)

A R. (ebay) 24 Jan 2014
    Excellent product received next day. (Vernet Thermostatic Cartridge)
A. Russell (ebay) 24 Jan 2014
    Good product received quickly.
(Shower Valve Information Plates)
Michelle 22 Jan 2014
    Thank you. It (Type 8 Thermostatic Cartridge) has arrived and I now have hot water. Bliss.
J.H. (via Amazon) 22 Jan 2014
    Great company to deal with, very prompt delivery.
P.L. (ebay) 19 Jan 2014
    Exactly as described. Super fast too. Thank you.
(Thermostatic Cartridge - Type 8)

John Lowery 17 Jan 2014
    Fast delivery. Excellent. Thankyou.
Jeff Fielding 17 Jan 2014
    Good communication, help and advice. saved me having to buy a new shower.